Patient Rights
Patient rights in Texas are our priority. Individuals visiting St. Michael’s Elite Hospital are entitled to certain rights and protections under both state and local laws, emphasizing the importance of patient-centered care.
State law ensures that patients have the right to receive medically necessary care without discrimination based on race, ethnicity, religion, or financial status. Additionally, patients in Texas have the right to make informed decisions about their medical treatment, including the right to refuse treatment and be informed of the potential risks and alternatives. It is crucial for patients to be aware of their rights, such as the right to privacy and confidentiality, timely access to emergency services, and the right to receive understandable and detailed explanations of their medical condition, treatment options, and billing.
These legal provisions collectively aim to safeguard the dignity, autonomy, and well-being of individuals seeking emergency medical care in Texas hospitals.
St. Michael’s Elite Hospital Patient Advocate
Patient Advocacy
Quality health care is our priority, and we tirelessly review ways to improve our patient care. If you have a concern about your care, please contact our patient advocate at 512-234-1081.
Patient Concerns
If you have a concern about your care at St. Michael’s Elite Hospital, please call us at 512-234-1081 and request to speak with a patient advocate.
External Resources
You may also contact any of the external resources below to file a complaint.
CMS Region 6 Quality of Care Complaints – Customer Service
Center for Medicare & Medicaid Services
- 1301 Young St., Suite 714, Dallas, TX 75202
- 214-767-6423
Center for Improvement in Healthcare Quality
Center for Improvement in Healthcare Quality
- P.O. Box 3620
- McKinney, TX 75070
- https://cihq.org/acc-complaint.asp
- 214-767-6423
Acentra Health
Medicare Quality-Improvement Organization
- 1650 Summit Lake Dr., Suite 102, Tallahassee, FL 32317
- Hfc.complaints@dshs.texas.gov
- 888-973-9347
Texas Department of State Health Services
- PO Box 149347
- Austin, TX 78714
- Hfc.complaints@dshs.texas.gov
- 888-973-9347
Open 24/7 For Emergencies
- Located @ Hwy 59 & Hwy 6
- (281) 980-4357
Open 24/7 For Emergencies
- Located @ Hwy 59 & Hwy 6
- (281) 980-4357