Center for Improvement in Healthcare Quality (CIHQ) Hospital Accreditation
St. Michael’s Elite Hospital is proud to announce it has been surveyed by the Center for Improvement in Healthcare Quality (CIHQ) and has successfully met the requirements for Hospital Accreditation by demonstrating compliance with CIHQ Standards and the Conditions of Participation by the Centers for Medicare and Medicaid Services. This recognition reflects the hospital’s continuous commitment to safety and quality patient care.
St. Michael’s Elite Hospital was subjected to a rigorous unannounced onsite assessment, the CIHQ team toured the hospital, reviewed medical records, observed care practices, and interviewed staff and patients. CIHQ’s goal is to partner with hospitals to improve the care provided in our communities, CIHQ is proud to recognize hospitals for achieving accreditation.
Our hospital delivers healthcare the way it should be. We offer many of the same services found at big, overly busy hospitals but with a pristine and comfortable location, low wait times, and efficient, high-quality care. Our successful accrediting survey demonstrates our commitment to delivering on that promise.
Complaint Process
Informing Patients of the Complaint Process
Organizations using CIHQ accreditation for deemed-status purposes must inform patients, or their surrogate decision-maker, of the right to file complaints regarding quality of care concerns or safety issues to CIHQ. The patient / surrogate decision maker is not required to notify the organization prior to filing the complaint.
Information on how to contact CIHQ to file a complaint must be provided as follows:
Online:
Mail:
Center for Improvement in Healthcare Quality
P.O. Box 3620
McKinney, TX 75070
Attn: Chief Executive Officer
Phone:
This information must be posted on the organization’s website, and in registration areas at all of the organization’s sites of care (both inpatient and outpatient).
